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Verizon Billing Sucks

Remember a couple weeks ago when I shared my glorious experiences with Verizon? And I was assured my billing would be ok? I just got my September Verizon bill in the mail. Any one want to take the bet that the billing was ok?

My old billing is still in place. I called Verizon, yelled at their phone system that insists you talk to a computer instead of pushing buttons on my phone, and eventually got a real person. She said my order would go through on September 15th, because of my DirecTV order. I kindly explained I never ordered DirecTV, and I didn’t want to hear about the Triple Play. All I wanted was the Double Play. She looked up my records, I placed my order on September 4th. My September bill was processed on September 7th, and my new billing (for the DoublePlay) would go through in October’s bill.

I asked why it didn’t go through on the September bill, after all the 4th is before the 7th. She said the DirecTV order caused it to start after the billing period, and that Verizon is unable to bill in partial months. WTF? I know that I’ve had partial bills for months in the past. And it’s not like Verizon has a roomful of monks with abacuses (abaci?) figuring out the billing. It’s all computerized. I should only have to pay my old rate through September 5th or so; and then the new (lower) amounts should kick in for the rest of the month. So I end up paying around $20 extra for the month of September.

I asked if it was possible for me to get DSL without a phone line (aka “naked DSL”). She looked it up and amazingly yes! I can get the same DSL I have right now, for $41.99/month (and no taxes or fees), with a one-year commitment, vs. the DoublePlay package for $64.99 (but it’s ~$83/month with taxes and fees). So I can save $41 a month by getting just DSL. Then I could either get a VOIP number; or even better a prepaid cell phone for my main phone line.

Verizon, I’ve been with you as my phone service my entire life. Through seven different addresses spanning 20 years, I’ve been faithful. My parents retired from Bell Atlantic. I have memories of visiting C&P Phones and seeing the entire state phone book on one microfiche card. I remember being in the room when my mom would record the weather forecast for the C&P weather phone line. But I’m sorry, I think it’s time we parted ways.


  1. Verizon Billing Sucks II…

    Last month, Verizon screwed up my billing when I tried to change to a less expensive for the same features calling plan. The rep promised me that it would be all fixed …

  2. mike luttrell says:

    yea i got a bill for $607.86 after i almost had a heartattack i contacted them they advised me that my wireless had been added on I DIDN”T DO THAT even if my wireless bill is not near that i have e-net there home phone and wireless is at verizon wireless my phone bill was more than my house payment!!

  3. Veronica Solimo says:

    I have had Verizon home and cell phone for years. But, I just cannot get them to correctly bill me ever. It escalates each bill then it is nearly impossible for sure I as well as them! to figure out and get it right and fix it. Wait, be careful to add/order any other service. I made sure I ordered on my billing date so there would be no crazy bill. But, there was! We can never escape the craziness.

  4. Veronica Solimo says:

    Oh yeh, I did get an $800 bill after ordering another service to them. Never in my life have I had a bill for any utilities that amount, not even Keyspan gas. I flipped out.

  5. Jon says:

    I had verizon for many years, then left for T-mobile, no complaints. I think switched to Verizon to get the Iphone and use my 22% corporate discount. I got my first pill and it was extremely expensive. I was informed that Verizon uses “advanced billing”- just like Comcast does and it sucks. Just another way corporate America sticks it to the man. I managed verizon to credit me the “activation fee”, per my corp discount but they stated they wouldn’t honor my discount for a couple of months and they couldn’t guarantee anything. I asked why their billing process wasn’t streamlined and so confusing and they failed to provide me with an answer. Needless to say, I am not happy with Verizon.

  6. Doug says:

    Verizon Billing is the worst piece of shit i have ever encountered. They have always managed to bill me more. I’m beginning to think they do this crap on purpose and they make extra money on those who don’t know or don’t have time to follow up. I’m about fed up and made a mistake of renewing to double play. I FUCKING HATE VERIZON, WORST COMPANY IN THE WORLD.