Last night my DSL at home, Verizon.net, died. Resetting the modem and connection, and then the router didn’t make any difference. So I luckily found a phone number, and called. I used the voice navigation system to let Verizon know that I was having connection problems. The first response from Verizon? Check their web site at onlinehelp.verizon.net. Hello, McFly? I’m having connection problems.