eHealthInsurance.com Spam
Be careful if using eHealthInsurance.com. They do not honor unsubscribe requests from their mailings. I’d suggest using a unique email address so you can disable it after you’ve used their services. I’ve emailed their privacy office asking about this. If a week goes by, I’ll escalate to TRUSTe.
I originally signed up with them on October 9th, 2007, unsubscribed on March 24, 2008 (after they emailed me five months after my last contact with them), and then again today (June 2, 2008) two months after opting out.
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June 4th, 2008 at 5:41 pm
I’m very sorry you weren’t properly removed from our email list. I did a little digging and it looks like you may have more than one account on file with us under different email addresses. One of them was definitely removed from email circulations but the other wasn’t. If you’d be willing to give one of our licensed agents a call at 1-800-977-8860 we’d be more than glad to make sure that all of your accounts are added to our email opt-out list.
June 4th, 2008 at 10:42 pm
Amir, Why should I call in? I’ve done the correct procedure according to the info in the footer of the emails I’ve received. It should be entirely automated on eHealthInsurance’s end. And I’ve emailed their privacy department (and not gotten a response yet). Why is opting out so difficult?
June 5th, 2008 at 8:04 pm
Mr. Clark,
I only suggested you call us because you appear to have created more than one account under more than one email address through our website. That’s what appears to have complicated things, and I apologize for any confusion. Certainly, if you follow our opt-out procedures for each of the accounts and email addresses you used, our automated process should work fine. I just didn’t want to assume that we had located all of your different accounts on file with us. I’d feel bad if we missed one and you got another email.
As I mentioned above, we did find at least one additional account you had created under a different email address which had not yet been opted out. We’ll make sure that account is also added to our opt-out list right away. We certainly don’t want to send you (or anyone else) unwanted email. If you continue to receive any unwanted email from us, please check your records to see what other email addresses you might have used with us, or else feel free to give us a call.
Best,
Amir M