Comments on: Vistaprint Still Sucks (pt 3)

By: Geoff Adlam

Geoff Adlam — Fri, 09 Sep 2011 03:08:17 +0000

Vistaprint is sending “special offers” to our fax machine. Unfortunately they do not appear to have a fax themselves to which we can reply and tell them to stop wasting our paper with their spam, and their invitation to visit a site called “stopfaxing.me” does not work with the information they provide.

By: Graham Johnstone

Graham Johnstone — Sun, 10 Jul 2011 04:10:44 +0000

I just bought 250 business cards and they offered me another 250 with free shipping but when I went through checkout I was still charged shipping and also they sent order before I had agreed to order. I am in New Zealand and will never use this company again they are dishonest.

By: Lucy

Lucy — Mon, 30 May 2011 11:29:19 +0000

OMG. With all these feedback going around, it says a lot about the company already. I think that a good reputation is more valuable than money. I used to work for Customer Service. Should there be technical issues or anything similar, customers should know about it. They should not be mislead or given any false information. That reflects an excellent customer service. Just my two cents worth.

By: Candis Ferguson

Candis Ferguson — Fri, 02 Jan 2009 04:28:37 +0000

Vista print took money from my checking account without authorization from me. They did this after I paid for a item. They took out the money for some type of reward program they have that I never agreed upon. They did give my money back but this never should have happened. I am trying to get a hold of anyone from this company. They are wrong.

By: Allison

Allison — Wed, 14 May 2008 23:15:57 +0000

As a designer I have been a frequent user of VistaPrint, however, NEVER AGAIN! I designed and ordered invitations for a client. She needed them quickly, so the expedited shipping was paid to get them in 1 week. When the product arrived, there were 3 very large printing errors that were not acceptable. I called on May 8th and a reorder was placed free of charge and expedited for 3 business days because of the time sensitive nature of the invitations. I never received a sent confirmation e-mail, so I called last night, the 13th….they were supposed to arrive on the 13th. I was told that DHL would deliver the package today, on the 14th. However, for some reason it was determined that only 20 invitations were printed and shipped…not 40??? Those were reordered and rushed again…to be delivered on Friday….well over 2 weeks from the original date of the order. I insisted that I be credited at least some of the shipping because my client has had to wait beyond the week that was requested.

When I clicked on the DHL tracking number this morning, no such number existed. Once again, I was back on the phone (on hold for 20 minutes each time). As it turns out, the product will not be delivered until TOMORROW. So, they just made me out to be a huge liar to my client. I had to pay extra to have the cards printed elsewhere and rushed today because she just couldn’t wait any longer. The customer service supervisor (that I insisted on talking to) was hesitant to offer me any money back…I had to fight for every cent I got and she still just wanted to give me a store credit. Why would I EVER use them as a printer again???? I insisted on a full refund. Of course they can’t compensate me for the future business I’ve lost because of their incompetence.

To top it all off, a neighbor just brought me the cards…they were delivered to her address today??? And the EXACT SAME ERRORS are still there as on the original piece. It was confirmed that these were PRINTER ERRORS so I am right back at square one except I’ve lost valuable credibility and hours of time on the phone. Of course I know what good customer service is, so I have completely refunded everything my client paid…I just have to eat all the cost, stress and frustration….not something a woman that is 7 months pregnant needs to deal with!

VistaPrint….NEVER AGAIN!

By: yvonne henry

yvonne henry — Mon, 18 Feb 2008 13:50:14 +0000

Hi, I was trying to contact customer care , but with no joy .
My problem is , that money is now being taken out from my credit card, after i stoped them takeing money from my bank acct, i’ve tried to cancell this new one today but with no joy ,,, Help aneyone out there,,,

regards yvonne

By: Vanessa

Vanessa — Sun, 03 Feb 2008 01:30:40 +0000

Here is my update, I recieved the envelopes as promised thrusday. So they did stick to their word. Although I most likely will not be using their services in the future because of all the bad reviews. I’ll pay a little bit more for a reliable service. I believe the lesson in all of this is… If it seems too good to be true, it probably is.

By: Vanessa

Vanessa — Mon, 28 Jan 2008 23:36:52 +0000

I had problems with them as well. Although it was due to not getting enough envelopes with my order. Luckily I also caught the vista print premium email I received after ordering from them, and cancelled it before they could do monthly charges (saved cancellation email just in case) The first time I called their 1-800 number it told me that they were experiencing difficulties and no representatives were available, and to call back later. I think I called back in 10mins to see if anything changed. Amazingly enough their difficulties were resolved and I spoke to customer service rep. named “Oneal” After a few times on hold my issue was resolved and I was told that my correct envelope count would be sent in 7-14 days. I then asked if there was anyway that they could be sent sooner since In the first place I paid for priority shipping. He then again put me on hold and then told me that he would get them out sooner to me. I kept records of this conversation, so hopefully everything will turn out ok. I will be giving an update as soon as I receive these envelopes. I believe that from all the complaints I read about this company, I may have been a lucky one…but time will tell.

By: Noelina A.

Noelina A. — Sat, 08 Dec 2007 17:17:29 +0000

I would never use this company in a million years. Their customer service is the worst. They should include a tracking number for the packages they send in the email notifications, but they do not. So there is no way for you to find out where your package is if, for example, they are closed (on weekends). They’re terrible!

By: Lynette Rees

Lynette Rees — Fri, 26 Oct 2007 20:09:35 +0000

I’ve had no end of problems with Vista Print. If anyone is interested you can read about my dealings with them on my blog post today:

http://nettiesramblings.blogspot.com/2007/10/vista-print-warning.html

I wish I had never come across this company, their business practice is totally unethical in my book.

Lynette